HERE Support
How can we
How can we
help you?
Report a problem with the HERE app, ask about your subscription, or track the tickets you have already sent us.
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Report a problem
Something not working in the app, or a question about a payment? Open a ticket and we'll look into it.
Create an account to start -
Track my tickets
See the status of your requests, read our replies and add more details.
Log in -
Read the FAQ
Quick answers about the app, the YouTube channel, WAV audio, the sleep timer and more.
Browse answers
Before you open a ticket
Having these ready helps us fix things faster:
- The email and username you use in the HERE app
- Your phone type (iPhone or Android) and app version
- For payment questions, your App Store or Google Play order ID
- A screenshot of the problem, if you can
About payments and refunds
HERE subscriptions are billed by Apple or Google. We can check your purchase and help with access, but refunds are requested from the store: